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Frequently Asked Questions

A Message about Coronavirus/COVID-19

CLICK HERE for a Message about Coronavirus/COVID-19 from Royal Oak Music Theatre.

My ticket says General Admission; what does that mean?

If an event is listed as GA, that means general admission standing. You do not have a specific seat or section assignment, as our venue does not have permanent seating. You are not limited to one section of the theatre, nor do you need a special ticket for access to our main floor. Each show has its own specific floor plan, and they are determined by the touring artist when the event is scheduled.

My ticket says Section xx, Row xx, Seat xx; what does that mean?

You have an assigned seat for the event. That seat is reserved for you at the time of purchase, and is specific to that individual ticket. Sections A-D are located on our main floor; Sections E-F are in the balcony. Our balcony is only accessible by stairs. Ushers will be available at all reserved seating shows to assist you in locating your seats.

I have a disability; do you offer accommodations for my needs?

It is our intent to meet and surpass our patrons' needs for ADA accommodations. From ADA specific ticket purchases to early access to the venue and an accessible seating area for each event, we strive to offer an accessible and barrier-free event experience for all patrons. If you require ADA accommodations, we ask that you contact our box office in advance of the event you are attending, so we can notify our security and house staff to anticipate your specific needs. 

Where should I park? Do you make change for the meters?

We recommend parking at either of the public parking structures on Lafayette; both are within one block of the venue on either side of 4th street. The parking structures often charge a flat fee after 5pm. We do not offer valet parking.

We strongly advise against meter parking, as they are heavily patrolled and enforced until midnight. We do not allow for re-entry to the venue once your ticket has been scanned, so you will be unable to deposit additional funds into a meter after you enter the venue. Our staff is also unable to make change for any patron.

Do you offer coat check?

We only offer coat check for specific shows - it is $5 per item, and space is limited.

When can I line up for an event?

We do not recommend that patrons arrive more than one hour in advance of the entry time for any show, as we do not allow access to the facility before the posted door time for any reason, including use of our restrooms.

If you choose to line up well before that, you will be outdoors on a public sidewalk, and exposed to the elements, so please plan accordingly. The City of Royal Oak has the final word on use of the sidewalk, so please note that the police department may ask you to move or disperse at any time.

We do not provide supervision or chaperoning for the line at any time, and are not responsible for any articles that you may bring with you while you wait. This includes chairs, blankets, coats and any other personal property that may be left unattended.

Please be aware that other local businesses may be operating during this time, and we ask that you are respectful of their entrances and exits.

Our security staff may move or reorganize the lines at any time, to best facilitate swift and orderly entry to the venue.

My ticket says Doors at ___; what does that mean? When does the event start?

Door time is when entry to the building is allowed; events can begin anywhere from 30-75 minutes after that time.

Can I bring my ______ into the show?

All guests entering the venue are subject to a security screening. The purpose of the inspection is to detect PROHIBITED ITEMS, which are listed below:

• Guests are prohibited from bringing weapons into the theatre. We do not provide weapon lockers and will not check in weapons. Weapons include, but are not limited to, the following: firearms, explosives, stun guns, handcuffs, brass knuckles, sticks, clubs, batons, martial arts instruments, pepper spray, tear gas, knives, projectiles of any kind, replicas of any type of weapon or any other item that could be used to inflict harm.

• No drugs, drug paraphernalia, or illegal substances of any kind.  Guests attempting to bring any illegal substances to an event will forfeit their ticket, and will be immediately ejected, and/or turned over to law enforcement

• No Excessive amounts of Prescription Drugs narcotic or non narcotic. Prescriptions Must Match I.D of the person in possession, and must be in its respective bottle.

• No Cameras of any type, along with video recording devices, audio recording devices, Go Pro cameras, monopods, tripods, and selfie sticks.  Management reserves the right to deny any electronic device at their discretion.

• No large purses over (10” x 10”), umbrella’s, backpacks, Camel-backs or Bota bags.

• No Outside food or beverage, including gum and candy.

• No Pets with the exception of service animals.

• No Stickers, Flyers, or Markers.

• No Glow sticks, drones, or laser pointers.

• No Face Masks. Masks may not be worn while in attendance of any event with the exception of Halloween.

• No Chain Wallets, spiked jewelry, or any item that can be used to disturb the peace, endanger the safety of the crowd, artist or staff and/or inflict damage upon people or property.

• No Large signs, chairs, blankets

• No Balloons, Frisbees, Balls, Hula Hoops, Spinning Poi, Stuffed Animals, or items deemed to be a projectile. 

• No Smoking of any kind (Including E-Cigs or Electronic Cigarettes) is permitted anywhere inside the venue. There is a designated smoking area outside, please ask any staff member for directions.

• A "No Re-Entry" policy is in place during all events. 

This list of prohibited items is subject to change and exception at the discretion of venue management. If you consider it a valuable and unnecessary item, we suggest you leave it at home.

Do you serve food/alcohol?

We do not serve food. We have a full service bar, and all patrons must show ID to receive a wristband to purchase alcohol.

No outside food or drink will be allowed into the theatre.

Box Office Information

For Box Office and ticketing information, click here

Do you allow refunds?

All ticket sales are final. There are NO refunds or exchanges, even due to inclement weather.  For a performance cancellation or date change, please contact your original point of purchase to inquire about refund eligibility.

Lost and Found

For lost items, please send an email describing the item(s), where they were last seen in the venue, emails will be replied to as soon as possible. Lost and found items, including items left in coat check, will be stored for five (5) days following the event.

The Royal Oak Music Theatre is NOT responsible for personal items left unattended.

Age Limits/Restrictions & Children

All patrons, regardless of age, are required to have a ticket in order to enter the venue.

Certain shows have age restrictions (typically 16 & Up or 18 & Up) which means you must be that age or older on the date of the show, and be prepared to show photo ID at the door. Patrons without photo ID or who do not meet the age requirement will be denied entry to the venue without refund. Exceptions are on a case-by-case basis, and at the discretion of theatre management. If you anticipate an issue with your ticket for an age restricted show, please contact our box office in advance to discuss possible solutions.

Most events are not suitable for young children. While we believe a child should be exposed to live performances, we are mindful of other patrons’ enjoyment as well.  Therefore, we ask parental discretion in bringing small children and infants. Should a child be unable to sit quietly in his/her own seat throughout a performance, our event staff may request that the child and accompanying adult be asked to leave the theatre.

ATM

 An ATM is located in the main theatre.

Cameras

The use of video and/or sound recording devices is prohibited, and video cameras are not allowed in the theatre. For the majority of our shows, we do not allow cameras in the venue. When an artist requests a “no-camera” policy, you may not use ANY type of camera, including phones with cameras. You will be asked to return your camera to your car prior to your admittance to the theatre. Our staff is required to politely enforce this on behalf of the artist.  When cameras are allowed, they are restricted to point and shoot type cameras without interchangeable lenses. No video, Single Lens Reflex (SLR), professional-grade, or cameras with zoom lenses exceeding 4x are allowed. The venue has the right to make determination on all cameras.

Cancellations / Rescheduled Performances

Programs, dates, and performance times are subject to change depending on artists’ availability. In the event a performance is cancelled or rescheduled, ticket holders can get information via our venue website, our ticketing company website (AXS.com) or by sending an email. If a show is cancelled, refunds will automatically be issued at the point of purchase. If a show is rescheduled, eligible buyers will have 30 days to request a refund from the original point of purchase.

Seating Charts

Our floorplan varies by show. Seating charts specific to shows can be found on AXS.com when purchasing tickets for that particular show. A generic seating chart can be found here to reference our section names.

Smoking + Vapor Devices

All smoking, including vapor devices, is strictly prohibited inside the venue. Smoking is only permitted in designated, outdoor areas. 

A ticket is a revocable license. The Royal Oak Music Theatre reserves the right to eject patrons who are disruptive or disorderly.