- All patrons, regardless of age, are required to have a ticket in order to enter the venue.
- Some events are restricted to 16 and older, 18 and older, or 21 and older.
- There are no professional cameras or recording devices allowed.
- No outside beverages or food are allowed into the venue.
- Our floor plan changes for most every show. Please call the box office (248-399-2980) or visit the events listing for specific seating charts.
For the safety of all our patrons and staff, the Royal Oak Music Theatre will be employing walk through metal detectors at every event. Walk through metal detectors, or magnetometers, emit no harmful rays or energy- they simply measure disruptions in the earth’s magnetic field. The earth’s magnetic field surrounds us. It does not harm people, animals nor objects- it’s just there. Because the magnetometers only measure disruptions in this field, they are completely harmless as well.
When approaching the magnetometers please place purses and bags on the table for inspection. Please also place cell phones and keys in the tubs provided. Hats should be removed as well. Generally, wallets, watches, belts, eyeglasses and jewelry can remain with the patron as they pass through the magnetometers. If an alarm is raised, that patron will be asked to step aside for a more thorough search.
Box Office Information
The box office can be reached at (248) 399-2980 ext. 3.
Regular box office hours are Monday thru Friday, Noon to 6pm. On event days, the box office will be open a minimum of 2 hours before doors, and stay open at least 1 hour after doors. Our onsales are Fridays at Noon.
Winners of radio station or other promotional tickets must have picture ID in the name of the order. The box office cannot make any changes to names on these tickets. Any requests for name changes to winners must be done through the radio station or organization where the tickets were won.
For paid Will Call – The name on the order (the one shown on the receipt) is the person who must be physically present to pick-up the tickets. You must have picture ID, and may need the credit card or the confirmation number as well. If you purchased the tickets for someone else to use – the name on the order must be changed in advance of doors. Even if the last name is the same – we will not release tickets to anyone other than the person listed on the receipt of the order.
The Box Office accepts Cash, Visa, MasterCard, American Express, and Discover Card as forms of payment. We do not accept personal checks. There are no service charges when tickets are purchased in person. All credit card purchases require picture ID.
Tickets can be picked up 2 hours prior to event time at the box office. Bring picture ID, the credit card used to purchase the tickets, and confirmation number. We cannot release tickets if the name on the order does not match the name on the picture ID. The name on an order will be under the name on the credit card used for the purchase. If a name needs to be changed on an order, the person whose credit card was used for the purchase must call the box office to make the changes.
The Royal Oak Music Theatre is happy to accommodate patrons with special needs. For General Admission events you must arrive no later than fifteen minutes before the scheduled door time. Please inform the box office that you require special seating. We will place you at the head of the line, and security will escort you to the assigned area in Section D on the Right side. For Reserved Seated shows, it is important that you call the Box Office in advance to ensure that the appropriate accessible seating is purchased. Please call the box office at (248) 399-2980 ext. 3.